The Factory Holdings NZ Limited (FSP1009117), holds a Full Financial Advice Provider (FAP) Licence and is regulated by the Financial Markets Authority to provide financial advice. 

 

The Finance Factory NZ Limited (FSP1009117), trading as The Finance Factory is authorised under our FAP licence to provide financial advice.

We provide mortgage and lending advice in relation to products provided by:

 

• ANZ

• ASB

• BNZ

• Westpac

• ASAP Finance

• Avanti Finance

• Bank of China

• Basecorp

• Cressida Capital

• DBR

• First Mortgage Trust

• Funding Partners

• Heartland Bank (Reverse Mortgages)

• Liberty

• NZCU

• Pepper Money

• Plus Finance

• Prospa

• Resimac

• SBS

• Southern Cross Partners

• The Co-operative Bank

Residential

We do not charge fees to arrange standard residential lending. We are paid by the lender and so long as the loan is not repaid within the clawback period, there is no fee due from you to us. This can be up to 5 years.

 

Commercial and Business

In certain circumstances the commission we receive does not reflect the work involved and in some cases no commission is available. In that situation we will issue a separate fee agreement for your review and signature prior to commencement of the work. 

Disclosed conflicts 

The Finance Factory is part-owned by The Property Factory which also owns THRIVE Investment Partners. The Finance Factory is paid by the lender but must act in your best interests. 

 

To ensure our advisers prioritise our clients’ interests:

 

• We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.

• All our advisers undergo annual training about how to manage conflicts of interest. 

• We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.

• We undertake an annual independent Compliance Assurance Review by Strategi.

 

Director/advisors receive a shareholder’s salary and/or drawings and no direct commission. Employee advisors’ advisers receive a salary as an employee of The Finance Factory. They are also eligible to receive a small bonus/incentive on a per loan basis. However, this amount is not significant in relation to the adviser’s salary. The incentive is determined by many factors such as good conduct and behavioural competencies, as well as successfully arranging funding for clients. 

If you are not satisfied with our service or financial advice, please tell us as soon as possible. 

 

Call: +64 22 541 2233 (your adviser)

Email: gary@thefinancefactory.co.nz

Write to: 60 Victoria Street, Christchurch Central City, Christchurch 8013

We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately. If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days and issue a complaint disclosure to help you with your process. 

 

We may contact you to get further information about your complaint. We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint. We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.

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If we cannot agree on how to fix the issue, you can contact our external disputes resolution scheme, Financial Services Complaints Limited (FSCL). FSCL provides a free and independent dispute resolution service that may help to resolve your complaint.

 

To contact FSCL:

Call: 0800 347 257 

Email: info@fscl.org.nz

Visit: www.fscl.org.nz

The Finance Factory NZ Limited and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. 

 

We are required to: 

•     give priority to your interests.

•     exercise care, diligence, and skill.

•     meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services

•     meet standards of ethical behaviour, conduct and Client care set by the Code of Professional Conduct for Financial Advice Services.

The Finance Factory NZ Limited FSP1009117, trading as The Finance Factory is the Financial Advice Provider.

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Call: +64 22 541 2233 (your adviser)

Email: gary@thefinancefactory.co.nz

Write to: 60 Victoria Street, Christchurch Central City, Christchurch 8013

 

A written copy of this information is available upon request.